Level 4 Senior Housing & Property Management
Typical Job Roles:
- Neighbourhood Housing Managers
- Neighbourhood Investment Managers
- Resident Involvement Managers
- Supported Housing Managers
- Property Managers
- Voids & Lettings Managers
- Assets Managers
- Incomes Managers
- Leasehold Managers
Programme Length:
Typically 18-24 months.
Functional Skills:
Level 2 in English & maths is to be completed, if required.
Progress Reviews:
Progress reviews occur every 10-12 weeks and are a mandatory requirement. There must be a manager or mentor present at each review.
Qualifications:
- Senior Housing & Property Management Level 4 Apprenticeship Standard
Delivery and Assessment:
Learning and assessment will take place online with a dedicated college partner tutor and will consist of:
- Teaching sessions, practical activities, access to online resources
- Presentations and mock assessments
Off the Job Training:
This training must equate to a minimum of 6 hours per week for the duration of the apprenticeship programme (not including functional skills). It can be delivered flexibly e.g. weekly, fortnightly, monthly or block release.
Knowledge, Skills and Behaviours:
This programme helps develop people who can:
- Deliver safe, compliant, resident-focused housing services
- Keep pace with regulatory requirements with confidence
- Understand customer needs
- Understand resident & stakeholder needs
- Use data to improve performance & resident outcomes
- Manage budgets & resources to deliver measurable value
- Drive continuous service improvement
- Support organisational objectives
- Build high-performing housing teams
Key areas include:
Regulatory & Professional Skills
- Landlord & tenant law
- Governance & compliance
- Housing standards & regulation
- Professional & ethical practice
Service Delivery Skills
- Housing service delivery
- Resident & customer engagement
- Quality assurance
- Service improvement
Finance & Performance Skills
- Business planning
- Budgeting & financial management
- Performance management
Professional Skills
- Contractor & resource management
- Stakeholder engagement
- Communication & Collaboration
Progression:
Learners achieve a nationally recognised Level 4 qualification. On completion, apprentices can apply for membership of the Chartered Institute of Housing (Certified Practitioner level), ARLA (Fellow level, subject to experience requirements), & The Property Institute (Full Member level).
End Point Assessment:
Learners will undertake an End Point Assessment at the end of their practical training period. The EPA will consist of the following elements, each of which will be graded individually. Learners will then be awarded an overall grade of a fail, pass or distinction.
- Project with report
- Presentation & interview