Level 3 Improvement Technician – Team Leader

Ideal for first-line leaders, team leaders/supervisors and aspiring managers who are responsible for people, performance and operational results. Also Business Improvement Co-ordinator, Continuous Improvement Executive, Process Technician, Operational Excellence/Lean Engineer, Lean Six Sigma Yellow belt and Quality Control Analyst roles.

The programme is most effective for employees who:

✅ Have responsibility for supervising or coordinating others

✅ Are seen as future managers or operational leaders

✅ Need more confidence in leading people

✅ Are expected to drive improvements as well as manage day-to-day activities

✅ Have influence over team performance, productivity, quality or customer experience

14 months plus a 2 month End Point Assessment (EPA) window.

Level 2 in English & maths is to be completed, if required.

Progress reviews occur every 10-12 weeks and are a mandatory requirement. There must be a manager or mentor present at each review.

• Improvement Technician Level 3 Standard
• Standalone Team Leader personal development units

Learning & assessment will take place with a dedicated college partner tutor, and will consist of:

• Teaching sessions, practical activities 
• Activity books
• Presentations and practical assessments

This training must equate to a minimum of 6 hours per week for the duration of the apprenticeship programme (not including functional skills). It can be delivered flexibly e.g. weekly, fortnightly, monthly or block release.

• Legislative and customer compliance
• Team formation & leadership
• Project management
• Change management
• Six Sigma principles
• Project selection & scoping
• Process capability & performance
• Data analysis
• Team working
• Professionalism
• Continuous development
• Leading people and teams
• Motivation, performance and engagement
• Professional self-awareness and development
• Project management tools and techniques
• Continuous Improvement and managing change
• Communication and stakeholder management
• Problem solving and decision-making principles
• Operational planning and project resource management
• Accountability and ownership
• Reflective practice and continuous development
• Process performance and management data
• Performance Management
• Conflict Management

Team Leadership: We can also include short courses covering:

• Leading and Motivating a Team
• Decision-Making
• Demonstrating Professionalism at Work
• Discipline in the Workplace
• Communicating with others at Work
• Maintaining work Standards

[Employer to select 2 courses; learner to select 1]

Progression can thereafter be made to CMI/ILM – leadership and management programmes; Process Leader Level 4 or Quality Practitioner Level 4, dependent on career choice/pathway set by you and the company.

Learners will undertake an End Point Assessment at the end of their practical training period. The EPA will consist of the following elements, each of which will be graded individually. Learners will then be awarded an overall grade of a fail, pass or distinction.

• Multiple choice examination
• Project report, presentation & questioning
• Professional discussion underpinned by log