Level 1 Customer Care

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Please be aware that course information details can change – always check our website for current programmes

Duration: 3 Weeks
Location: Online via Zoom
Monday – Friday 10:00 to 15:00*

Ready for a career in Customer Service? Need Business Admin skills?  If you’re considering working in an office/administration environment or interfacing with customers, then this is the course for you!

What’s more, it’s fully funded so completely FREE!

Entry Requirements

  • Age 19+ before 31 August 2023
  • UK resident for 3+ years
  • In receipt of any of these benefits: JSA/ESA/UC/Income Support
  • Low income & available to join course
  • Laptop/PC required. No smart phones please
  • You must have one of the following forms of ID:
    UK Passport, UK Driving Licence, UK Birth Certificate, EU ID card/
    passport or Residency Permit/documents

What will you Learn?

  • Knowledge needed to work in an office environment
  • Fundamentals of working with customers
  • Resolving conflict
  • Communication and professional relationships with customers
  • Work-skills: identify job opportunities
  • Improve your CV, job applications & interview skills

What will you Gain?

  • Level 1 Certificate of Introduction to Customer Service
  • Level 1 Certificate in Securing Employment 
  • Level 1 Certificate in Personal Social Skills

Get Enrolled, Qualified and Ready for Work!

  • Fully funded – no cost to you
  • On-line from comfort of your home
  • Guaranteed job interview with employer sponsor or help with an employer’s recruitment process^
  • Our employer engagement team help you into work

On completion of your course…what’s next?

  • Full or part time employment in the sector
  • Use you new knowledge & transferable skills to work in another sector
  • Further training & education for the sector with local college
  • Apprenticeship programme via your new employer

^Many companies use specialist methods of recruitment, for example through online aptitude testing. If the employer’s usual recruitment process means they cannot commit to the guaranteed job interview, then alternative arrangements can be made to support you through your recruitment process. Participants will be offered a guaranteed job interview wherever possible. You must however be available to attend an interview with an employer.

*course times may vary