Level 1 Customer Care

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Please be aware that course information details can change – always check our website for current programmes

Duration: 3 Weeks
Location: Online via Zoom
Monday – Friday 10:00 to 15:00*

Ready for a career in Customer Service? Need Business Admin skills?  If you’re considering working in an office/administration environment or interfacing with customers, then this is the course for you!

What’s more, it’s fully funded so completely FREE!

Entry Requirements

  • Age 19+ before 31 August 2023
  • UK resident for 3+ years
  • In receipt of any of these benefits: JSA/ESA/UC/Income Support
  • Low income & available to join course
  • Laptop/PC required. No smart phones please
  • You must have one of the following forms of ID:
    UK Passport, UK Driving Licence, UK Birth Certificate, EU ID card/
    passport or Residency Permit/documents

What will you Learn?

  • Knowledge needed to work in an office environment
  • Fundamentals of working with customers
  • Resolving conflict
  • Communication and professional relationships with customers
  • Work-skills: identify job opportunities
  • Improve your CV, job applications & interview skills

What will you Gain?

  • Level 1 Certificate of Introduction to Customer Service
  • Level 1 Certificate in Securing Employment 
  • Level 1 Certificate in Personal Social Skills

Get Enrolled, Qualified and Ready for Work!

  • Fully funded – no cost to you
  • On-line from comfort of your home
  • Guaranteed job interview with employer sponsor
  • Our employer engagement team help you into work

On completion of your course…what’s next?

  • Full or part time employment in the sector
  • Use you new knowledge & transferable skills to work in another sector
  • Further training & education for the sector with local college
  • Apprenticeship programme via your new employer


*course times may vary